Refund Policy

Last updated: November 12, 2026

Digital products are delivered instantly

Our reports and online courses are digital content that you can access immediately after payment. For this reason, all sales are final once your report has been unlocked or your course access code has been delivered – except in the situations below. This policy does not limit any rights you have under the law.

When you will always get help or a refund

• Technical problem: the report, course or access code does not work and we cannot fix it within a reasonable time.
• Not as described: the product is materially different from its description on the Site.
• Duplicate purchase: you accidentally bought the same product twice.
• Unauthorized payment: a payment was made without your permission.

EU, EEA and UK consumers

At checkout you request immediate access to the digital content and acknowledge that you lose your 14-day right of withdrawal once delivery has begun. If delivery has not yet begun, you may still withdraw within 14 days of purchase by emailing us a clear statement of withdrawal. Your rights under the legal guarantee for faulty or non-conforming digital content remain unaffected.

How to request a refund

Email [email protected] within 30 days of purchase with your order number (from your Payhip confirmation email) and a short description of the problem. We answer within 3 business days. Approved refunds are sent to your original payment method within 14 days; your bank may need a few more days to show them. When a course is refunded, its access code is deactivated.

Purchases on Etsy and Amazon

Workbooks bought on Etsy and books bought on Amazon are handled under those platforms’ purchase and refund policies. For Etsy orders you can also message us through Etsy.

Chargebacks

Please contact us before filing a chargeback – we are glad to resolve any problem directly and quickly.